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Tuesday 8am - 5pm

Wednesday 8am - 5pm

Thursday 8am - 5pm

Friday 8am - 4:30pm

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Jeanie Rub Service Information

Warranty Registration

Please fill out the form to the right to register your Jeanie Rub warranty. Core Products provides a full one-year warranty on all defects in material and workmanship. Any misuse, unauthorized repairs, or product abuses are excluded. 

Defective products reported within one year of date of purchase will be repaired under warranty. Units within 30 days of date of purchase will be replaced. Call customer service at Core Products at 877-249-1251 to get a return authorization number and to arrange shipping.

Out-of-Warranty Service

Core Products will repair most Jeanie Rub Massagers after the warranty has expired. Some of the very early models can not be repaired but can be returned for a $50.00 credit on the MSRP or Regular Price, towards a new unit.

It is difficult to determine the extent of the repair until the unit is inspected however, we guarantee the service call will not exceed $89.00 plus shipping.

Basic Service Package - $49.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad

Complete Service Package - $89.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad 
- Replace motor

Cord Replacement - $25.00 + $13.00 Shipping
- Replace worn cord

There is a 90-day warranty on any service that is performed by Core Products International.

 

Where to send it
After you have gotten an RA number from customer service, please send the unit to:

Core Products International, Inc.
RETURNS DEPARTMENT RA#XXXXX
1505 Parker Dr, PO Box 627
Chetek, WI 54728

If you have any questions regarding our warranty or service information please email customer service or call 877-249-1251.

Jeanie Rub Warranty

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