Bought this pillow on recommendation from massage therapist. Not for me too firm! Went to have it shipped back and was told it cost $37.00. Called customer service and they said rather than pay to return it to donate the pillow and they would refund my money. Should have waited to donate I have yet to receive the refund!
\r\nComment from Core Products:
\r\nThank you for taking the time to post a review. We are very sorry the Tri-Core pillow did not meet your needs. We have a 90 day money back guarantee because we know that you need to sleep on a pillow to know whether or not it will work well for you. We are glad you contacted us prior to returning the pillow, as in many cases there is no need to pay to ship it back to us. We think that is pretty awesome customer service.
\r\nRefunds are processed immediately when you call and post during the night when our system submits the daily transactions. Your bank or credit card company may have a delay in releasing the funds to you, but that is not something we can control. If you have any questions, please give us a call at 800-365-3047 and we will be glad to help you with what ever you need.<\/p>\n <\/div><\/div>
The quality and support of this pillow is great. However, after previously owning the basic Tri-Core I do not feel any difference in the "comfort zone" material. It is still hot over time. <\/p>\n <\/div><\/div>
I love the softer core pillow than the hard. I was thinking the hard one would soften up. But initially was just too hard for me. <\/p>\n <\/div><\/div>"}