Orthopedic or cervical pillows are designed to help keep your head, neck, and spine properly aligned which can help reduce neck pain, back pain, or discomfort. Unlike standard or traditional pillows that can flatten or shift, cervical pillows help support the natural curve of your neck and help provide a comfortable, deep, and restorative night’s sleep.

The point of these kinds of pillows is to help reduce neck pain, ensure proper spinal alignment, and get a good night’s sleep. However, sometimes it isn’t that simple. If you’re transitioning from a traditional pillow, it may require a bit of time and a bit of patience. For some people, initially overusing a cervical support pillow can actually increase neck pain. It’s important to understand that it’s best to ease into it and give your body time to adjust to the pillow. That’s why we recommend that you alternate between your current pillow and your new pillow for the first couple of weeks. Remember, ease into it! You won’t be disappointed with the results!

We offer both foam and fiber pillows. Our foam pillows are made with resilient foam designed to maintain their shape and provide consistent support over time. Our fiber pillows are filled with 100% virgin US-made polyester fiber, offering a more traditional feel while still providing support and proper neck alignment.

Limited Warranty:
Unless otherwise specified below, Core Products are warrantied against defects in materials and workmanship for a period of two (2) years from the original date of purchase. This warranty applies only to defects in materials and workmanship and does not cover damage or deterioration resulting from normal wear and tear, misuse, improper care, or other conditions unrelated to a manufacturing defect. Pillow products may naturally experience changes in loft, firmness, or support over time with regular use. For this reason, Core Products generally recommends replacing pillow products
every one (1) to two (2) years, depending on individual use, condition, and support needs. 

The following products are subject to warranty periods that differ from the standard two-year warranty:

• Therapeutica® Sleeping Pillow:
       Five (5) years
• Therapeutica® Travel Pillow:
       Five (5) years
• Tri-Core® Ultimate Cervical Support Pillow:
       Ten (10) years
• All Hot & Cold Packs:
       One (1) year
• ThermalCore® Moist Heat Packs:
       One (1) year

If you have questions about a product warranty, please contact Core Products Customer Service for assistance at (800) 365-3047

Yes, we stand behind our products and your comfort. If you are not satisfied, neither are we! We offer a 90-day money-back satisfaction guarantee. Please contact our US-based customer service team at (800) 365-3047, chat with us online, or email customerservice@coreproducts.com to get your return started.

For orders placed directly with Core Products:

Please call our US-based customer service team at (800) 365-3047 or begin a chat session on our website (Monday through Friday from 8:00 AM to 4:30 PM Central Time). Or, email customerservice@coreproducts.com to get your return started.

For orders placed through other retailers:

If your purchase was made through a doctor’s office, DME store, or another website (such as Amazon, Target, Walmart, etc.), please contact that retailer directly to initiate your return, as their return policies will apply.

FOR CALIFORNIA RESIDENTS ONLY WARNING:
Cancer and Reproductive Harm – https://www.p65warnings.ca.gov/

I’m not from California, what is California’s Proposition 65 law and warning about?

Orders within the US are shipped from our manufacturing facility located in Osceola, Wisconsin. Orders are typically fulfilled within 1 business day. Deliveries to the central states typically arrive within the next 1 to 3 business days while deliveries the outside the central states typically arrive within 4 to 5 business days.

If you require expedited shipping on your order, please contact our US-based customer service team at (800) 315-3047 to get a quote for expedited shipping costs and have it applied to your order.