We are confident that our products will make your life more comfortable. However, if you are dissatisfied with our products for any reason, we provide a 90 day money back satisfaction guarantee.
All of our products are warranted against defects in materials and workmanship for 1 year. This warranty period is longer for several products, see product page for details. If you have further warranty questions, please contact customer service.
If you have questions about our products or services please call (800) 365-3047 to speak with one of our friendly and knowledgeable customer service representatives. You may also email us at firstname.lastname@example.org for a prompt reply. We strive to establish long term relationships with all of our customers and we want to do everything possible to make your experience with us a great one!
For orders placed directly with Core Products:
To provide you with the best service and to properly process your return, we require a Return Authorization (RA) number with every return. Each outgoing shipment contains an RA form (return authorization form). Please fill that out and return it with your product return. If you do not have a RA form Please contact customer service at (800) 365-3047 to obtain your RA number. Return shipping on non-defective items is the responsibility of the customer.
For orders not placed directly with Core Products (doctor's office, DME Store, other website) we ask that you please contact the retailer from whom you purchased our product(s).
Made in the USA and Canada
We are proud to manufacture most of our products with quality and care in our Wisconsin, USA and Toronto, Canada facilities.
Jeanie Rub Warranty
New and blemished Jeanie Rub® massagers carry a 1 year warranty materials and workmanship. Re-certified massagers carry a 90 day warranty.
All Pricing In US Dollars
Pricing on our website is in USD and we only capture funds in USD during checkout. If you are purchasing from a foreign country, your financial institution may charge you a fee for currency conversion. Also, please note that if you are in Canada, your financial institution may show a purchase from our website in CAD, which is different from the selling price in USD, usually higher.